KFC has just been dealt its own share of the social media power.
A scenario that should have been handled professionally escalated and has gotten Nigerians furious.
Federal Airports Authority of Nigeria (FAAN) has shut down the Kentucky Fried Chicken (KFC) facility at the Murtala Muhammed International Airport (MIA), inLagos, with effect from March 28, 2024.
In addition, it was gathered that the closure is due to a social media report by a Passenger with Reduced Mobility (PRM), who alleged discriminatory treatment he received at KFC facility in MMIA, Lagos.
Confirming the incident, FAAN, in an official statement issued Thursday morning, signed by Director, Public Affairs and Consumer Protection, Mrs Obiageli Orah, promised to investigate the matter.
KFC Being Investigated Of The Allegation
Also, she stated that immediately after the allegation on KFC, the MD/CE of FAAN, Mrs Olubunmi Kuku, intervened swiftly by deploying a management team.
The team comprises the Director, Public Affairs and Consumer Protection, Mrs Obiageli Orah.
Also, the Regional Manager South West, Mr Sunday Ayodele, Ag. General Manager Public Affairs, Mrs ljeoma Nwosu-Igbo and the International Terminal Manager, Mr Kerri, to investigate the allegation.
“However, it is based on the findings of the team that FAAN has shut down the KFC facility at the MMA, where the incident occurred.
“Also, the Authority has instructed that the KFC Management should tender an unreserved apology, in writing.
“In addition, this should be addressed to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation.
FAAN Apologizes
“Furthermore, FAAN uses this medium to express our unreserved apology to the affected Passenger with Reduced Mobility.
Additionally, we assure all airport users that we shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon”, the statement added.
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According to FAAN, the agency is acting “in line with Lagos State law on People with Special Needs, Part C, section 55 of General Provisions on Discrimination.
It states that “A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person.
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