PalmPay Announces 10m Users Milestone in Nigeria

PalmPay, a fintech innovator aiming to make digital payment more accessible and flexible, announced that it has reached 10 million users in Nigeria.

This represents a doubling in its user base within just six months and puts its customer numbers in the same league as major institutions only after the company launched in the market in 2019.

10M Users
PalmPay announces 10m Users in Three Years

The fintech, which operates under a Mobile Money Operator license from the Central Bank of Nigeria, has gained significant traction with its payment app and nationwide agency banking network.

Its proposition of instant financial account creation, fee-free bank transfers and cashback rewards on airtime and bill payments has appealed to Millennial and Gen-Z consumers, who are looking for more affordable banking options and prefer the convenience of a digital-first service.

PalmPay in a statement said it is processing millions of transactions a day with around 20 per cent of the company’s customer base reporting that the PalmPay app was their first financial account.

Analysts noted that this is demonstrating that the Mobile Money Operator is contributing to driving progress towards financial inclusion targets in Nigeria, where 36 per cent of the population remains unbanked.

Speaking on this, Chika Nwosu, Managing Director, PalmPay Nigeria, said, “We are delighted to be able to celebrate this growth milestone and are proud of PalmPay’s track record of making cutting-edge financial services accessible to every Nigerian – including the unbanked.”

“The pandemic has accelerated the shift from cash to digital payments and we are looking forward to continuing to work together with regulators and our partners to innovate to meet the financial needs of consumers.”

“Our significant growth in Nigeria demonstrates PalmPay’s ability to innovate to meet the financial needs of consumers, and we are looking forward to replicating this success as we scale in more markets across Africa.” said Sofia Zab, PalmPay Global CMO.


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