The recent online clash between Nigeria and South Africa over the Bolt ride-hailing service echoes deeper issues between the two countries.
What started as a mere social media tweet quickly became a broader national discussion.
This situation provides several important lessons.
1. The Power Of Social Media
Social media can turn small problems into big issues. In this case, a South African ordering and canceling a Nigerian Bolt rider became a major online debate.
People from both countries began ordering rides from each other and then canceling them.
This shows how quickly social media can turn a small issue into a big problem, and why it’s important to handle online interactions carefully.
2. Ethical Use Of Technology
There is a need for ethical guidelines and responsible use of technology.
Users should be aware of the impact their actions can have on others, especially in a globalised digital space.
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3. Enhanced System Security
Bolt could implement a policy that restricts users from ordering rides in a different country or region unless they are physically present.
This could be enforced through a location verification feature in the app.
When a user tries to book a ride in another country, the app could require real-time location verification to confirm they are in the specified region.
Additionally, Bolt could enhance its app with geo-fencing technology to prevent ride requests outside the user’s current location, ensuring that ride orders are aligned with the user’s actual physical presence.
4. Bolt Drivers’ Education And Training
You see, when the quest to meet target or a make a particular amount becomes a thing holding a great grip on the mind, caution could go to the air.
This is where proper training of ride drivers comes in.
With drivers well grinded with some ‘Know Your Customer’ education, it will be easy for a driver to quickly scan the number and understand the country code.
This will help drivers quickly avoid loss of petrol, money and time to such internet war.
Most importantly, this training should be part of the process of signing up to be a driver on Bolt hailing app.
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