The Nigeria Civil Aviation Authority (NCAA) has raised concerns over the 5,000 delays and 100 cancellations in September and October 2024.
Director General Chris Najomo urged airlines to improve efficiency, uphold passenger rights, and warned against unruly behaviour.
In response to a rise in flight disruptions, the NCAA urged airlines to improve operations and prioritise passenger rights.
In September and October 2024, airlines operated 5,291 and 5,513 flights respectively, with over 2,400 delays and more than 100 cancellations each month.
At an aviation forum, NCAA Director-General Chris Najomo voiced concerns about the impact of these disruptions on passenger trust.
He stated: “Delays and cancellations disrupt plans, cause financial losses, and undermine confidence in our aviation system.”
Consequently, he called on airlines to comply with the Nigeria Civil Aviation Regulations (NCAR) and the Consumer Protection Regulations, 2023.
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Furthermore, Najomo reminded airlines of their responsibility to promptly inform passengers about delays and cancellations.
He also emphasised that airlines must provide compensation, refreshments, and alternative arrangements when necessary.
While he acknowledged that delays due to weather or technical issues are sometimes unavoidable, he stressed that airlines must manage these disruptions professionally.
As the harmattan season approaches, bringing challenging weather conditions, Najomo warned airlines against selling tickets to destinations likely to be affected.
In addition, he condemned increasing incidents of unruly passenger behaviour, such as damaging airport facilities and confronting staff.
The NCAA, therefore, pledged to enforce penalties for such behaviour, highlighting that passengers also have a responsibility to maintain order.
Ultimately, Najomo’s message was clear: the NCAA will intensify monitoring and enforcement to ensure that both airlines and passengers uphold their duties.
This, he stated, is crucial to restoring confidence in Nigeria’s aviation industry.
