Microfinance bank, Kuda, has said that its customers’ money is safe and they should not worry about app glitches.
This is because customers of the bank have been complaining of being unable to access their money since Tuesday.
The bank said the customers’ money was safe and it was working on fixing the issue with the app, adding that customers would be able to access the app once the issue is resolved.
While some customers can log in but the balance on their account shows zero, some others have not been able to.
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Pacifying its customers, the bank apologised to its customers, acknowledging that it was aware of the glitches, including the zero balance error.
The bank said it was working to fix the problem assuring that they would be notified once it is fixed.
Kuda wrote on its verified Twitter handle, @joinkuda, “We’re sorry that you still haven’t been able to use your Kuda app. We’re working with our cloud services provider to sort out the downtime, and we’ll let you know when it’s been fixed. Your money remains safe and you’ll be able to access it as soon as services are restored.
“We know that the ₦0.00 balance error reported by several people is worrying but we assure you that it’s just what the app is displaying because of the downtime, not the amount of money you actually have. We’ll keep sharing updates as we make progress.”
