Nigerians over the weekend were unable to carry out their online transactions due to ‘Banks IT Modernisation’. There were hitches here and there. Although, the Guaranty Trust Bank hinted of the maintenance a few days ago, things did not go as planned.
The unusual slowdown of online banking activities was for a tech upgrade. But is has been delayed.
Now, online banking will resume at noon instead of 9:00 a.m.
The bank apologised for the disruption, following similar IT issues seen at other banks.
In the bustling world of banking, Guaranty Trust Bank (GTB) announced a significant technology upgrade aimed at enhancing its services.
However, not everything went according to plan.
On a Monday morning, customers eagerly awaited the reopening of their online banking channels after a brief downtime that had begun the previous night.
As the clock approached 9:00 a.m., they sent an email with unexpected news: they delayed the reopening until noon.
In the email, GTB explained: “We are currently migrating our core banking infrastructure to Finacle’s core banking application systems.
“All banking channels, including our branches, will now open at noon today”.
The bank acknowledged that many customers rely on these services for important financial transactions and sincerely apologized for the inconvenience.
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GTB’s upgrade was part of a broader trend in the banking industry.
Recently, many banks have been upgrading their IT infrastructure, but the process has not always been smooth.
Just a week earlier, Sterling Bank customers faced frustration when the bank migrated its systems from T24 to SEABaaS, causing disruptions.
Additionally, Zenith Bank customers experienced over a week of shutdowns for routine maintenance aimed at improving service quality, leaving many with a feeling of abandonment.
As GTB navigated its challenges, it joined other banks striving to enhance services while learning valuable lessons about communication and planning.
Ultimately, institutions reminded customers that patience and understanding are essential as they work to improve and innovate online transactions.
