In the second quarter of 2025, Nigeria’s DisCos increased their metering drive, installing 225,631 meters—a 20.55 % rise from Q1, NERC reported.
The MAP framework led the push, delivering 147,823 meters, nearly two-thirds of the total.
DisCos Ramp Up Metering
Meanwhile, MAF contributed 65,315, and vendors added 12,259.
DisCos themselves installed only 234 meters, leaving many customers still unmetered across the country.
Metering Gap And Customer Protection
By June 2025, DisCos had metered 6.42 million of 11.82 million customers, so almost half still received estimated bills.
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Consequently, NERC continues enforcing the monthly energy cap policy, which limits how much unmetered customers pay based on nearby metered users’ consumption.
Complaints And Regulatory Action
Furthermore, customer complaints dropped slightly to 227,267 in Q2, down from 254,404 in the previous quarter.
However, NERC’s Central Complaint Unit resolved only 45.63 % of 2,474 cases, while most customers reported issues about metering, billing, and power supply.
Additionally, two Forum Offices closed, leaving 24 active.
Panels handled 1,418 appeal cases and resolved 958, achieving a 67.56 % resolution rate.
In April, NERC fined eight DisCos over ₦628 million for violating the energy cap on estimated billing.
Finally, the regulator ordered the companies to issue credit adjustments to affected customers, underlining its determination to improve fairness and accountability.
